Category: Troubleshooting

How to use the WordPress.org free support forum Open the WordPress theme repository and log into your account. Search for the specific free theme that you are using. For example: Alurra. Click on the theme’s screenshot to view the details page. Click on the View Support Forum button. We recommend doing a quick search for the issue you […]

Many people using WordPress with third-party plugins or themes can sometimes encounter a bug or error. This can happen right after performing an update or installing a new plugin. In most cases, this can be a conflict with a recent change. The most common method to debug what happened is: Deactivate Plugins – Activate each […]

This error can happen when trying to activate your theme’s license key, or when trying to perform an update. WordPress uses something called cURL to communicate with other websites using this function: wp_remote_post() This is a core WordPress function and not a “theme” function, but this is how we verify license keys and perform updates. This […]

Some website hosts will set a limit on the amount of memory WordPress can use, and this can cause certain issues. You will see some form of an error like this: Fatal error: Allowed memory size of….etc. The Easiest Method Just ask your host to request increasing your memory limit – Let them know this […]

Update not available Theme Update notifications and 1-click updating can only happen if your license key is activated (active). You will want to check to ensure you have your license key added to your theme and also, make sure you added a website to your key by logging into your account here at Rough Pixels. […]

You installed your theme, and now you’re trying to activate your license key so you can receive notifications for theme updates and get support. You add your license key to the field and click the Update button, but your license key doesn’t activate. If you don’t get a specific error, this can happen when your hosting […]